Welcome to Communications with UKG Talk

UKG Talk is a communications and collaboration platform where you connect with coworkers and supervisors through an activity feed, groups, direct messages, and interactive apps and events.

Use Talk to:

  • View the feed to see the latest posts from co-workers, supervisors, and administrators.
  • Check your schedule, respond to requests, message people, and work on tasks while on the job.
  • Share ideas and information with your supervisor and coworkers.

Frequently Asked Questions

Getting Started

How do I open Talk?

When you log in to UKG Pro Workforce Management, access Talk from the Communications tile or the Feed Talk Feed shortcut on the Home page shortcut (if available).

Note: For the best performance, open Talk on the mobile app or the desktop. Using Talk on a mobile device web browser is not recommended.
From mobile
  1. Log in to UKG Pro.
  2. Do one of the following:
    • Tap Feed Talk Feed shortcut on the Home page.
    • On the Home screen:
      1. Tap the Communications tile. The tile shows an overview of the latest Talk activity (the three most recent posts) and conversations. If you do not have the tile or it is blank, contact your administrator.
      2. Tap a post. The Talk Feed opens.
      3. Tap Go to Talk Go to Talk arrow icon.

    Talk opens showing the full Feed.

From the desktop
  1. Log in to UKG Pro WFM.
  2. Do one of the following:
    • Click Feed Talk Feed shortcut on the Home page on the top-right shortcut menu.
    • On the Home page:
      1. Go to the Communications tile. The tile shows an overview of the latest Talk activity (the two most recent posts) and conversations. If you do not have the tile or it is blank, contact your administrator.
      2. Click Go to Talk Go to Talk arrow icon.

    The Talk desktop opens in a new tab or browser instance.

How do I start a chat?

Open the Chat panel to start a new one-on-one chat with another user or continue a chat conversation. To see more about working with chat groups, see Talk Groups.
Note: If you do not have permission to use chat, see your Talk administrator.
To direct message someone in mobile
  1. Tap the Chat tab.
  2. Tap (top-right).
  3. Search for and select a user. A message view opens.
  4. Type your message, add videos, photos, or documents if needed, and tap Send >.
To direct message someone in the Talk desktop
  1. Click Talk chat icon . The Chat panel opens.
  2. Click New Message.
  3. On the Direct Message tab, search for a user. Click Show More to expand the search results.
  4. Select a user. A message window opens. If you already have three chat windows open, the oldest message closes. Only three messages can be open at a time.
  5. Type your message, click + to add videos, photos, GIFs, emojis, or documents as needed, and click Send >.

How do I sign out of Talk?

When you sign out of Talk, you also sign out of your parent product.

From Talk mobile
  1. Tap Menu.
  2. Tap Sign out. The log in page opens.
From the Talk desktop
  1. Click your avatar or initials (top-right).
  2. Select Sign out. The log in page opens.

Feed

For more information, see Talk Feed.

How do I post on the Feed?

From Talk mobile
  1. In the feed view, tap the + at the bottom of the feed.
  2. In the Create post screen, write your post and add any files, videos, and so on as needed.
  3. Tap Post.
From the Talk desktop
  1. Do one of the following in the feed view:
    • Above the feed, click New > Create new post.
    • Below the What's happening pinned posts, click Start a post. Or, to post files or media, click Photo, Video, File, or GIF.
  2. In the Create Post window, write your post and add any files, videos, and so on as needed.
  3. Click Post.

How do I tag a post or comment as inappropriate?

You can report a post or comment made by another user as inappropriate. The reported post/comment will be removed from the feed and reviewed by a Talk admin. Admins can restore a reported post/comment or permanently remove it.

Talk can be configured to automatically flag inappropriate comments and posts. See About auto reported posts and comments.

  1. Open the post.
  2. Do one of the following:
    • To report the entire post, click tap the post's more menu and select Report this post.
    • To report a specific comment, click tap the comment's the more menu and select Report Comment.
  3. Select one of the following reasons for reporting:
    • Spam
    • Nudity
    • Hate speech and violence
    • Copyright
    • Other
  4. Click Tap Submit. The post/comment is removed.

Groups

For more information, see Talk Groups.

How do I join a feed group?

From Talk mobile
  1. Tap Groups > Feed.
  2. Tap the plus (+) at the bottom.
  3. Search the group list, then tap Join for open groups or Request Invite for closed groups.
From the Talk desktop
  1. Click Groups.
  2. Click above the group list and select Join Group. The Join Group panel opens showing the groups you have not joined.
  3. Search for the group you want to join and select Join for open groups or Request to join for closed groups. If you clicked Join, the group is added to the group list. If you requested an invite to a group, the group will be added to the list after the invite is approved.

How do I join a Chat group?

From Talk mobile
  1. Tap Chat > Join Group Chat.
  2. Scroll through the list of available chat groups and tap Join.
From the Talk desktop
  1. Click Groups.

  2. Click Talk chat icon . The Chat panel opens.

  3. Click New Message.

  4. Click Group Message. A list of groups you have joined displays.

  5. Click Join Group. A list of groups you have not joined displays.

  6. Search for the group you want to join and click Join for open groups or Request Invite for closed groups.

Tasks

For more information, see Talk Tasks.

How do I work on tasks assigned to me?

When you and others are assigned a task, you receive a notification that the task has been assigned and is available in a chat conversation. The task chat is a conversation between you, the person who created and assigned the task (usually your supervisor), and any coworkers assigned the same task.

  1. Open the chat window to see the task title, who created it, and when it was assigned.

  2. Click Tap Open task. The task summary shows details including the due date and time (if any), the description, any uploaded files that will help you complete the task, and the checklist of items to complete (if any).

    Note: If you have questions or concerns about the task, post them in the chat.
  3. Click Tap Get started.
  4. Start work on the task.
    • Review any supporting documents attached to the task.
    • Some more complex tasks may include a checklist. If so, check off the items as you work. If required, you will need to check them all off to complete the task.
    Note: If you click tap the X at any time, you are prompted to Discard or Save the task. Click Tap Save to save your work including all its current selections and close the task. You can open the task again later to continue from where you left off. If you discard the task, your work is not saved.
  5. Do the following (if needed):
    • Check off items on the checklist. If completing the checklist is required, make sure to check off all items.
    • Add a file. Click Tap Browse files to attach one or more image files, videos, or documents. (The maximum size limit is 150 MB.) If adding a file is required, you must upload at least one attachment that verifies that you completed the task successfully. For example, attach a picture or video of the completed activity.
  6. Click Tap Mark complete. A notification that you completed the task is posted in the task chat message.
  7. Click Tap Close to return to the task conversation. The conversation shows that you completed the task. You can open the task again at any time to view the details and download the attachments.
Note: Tasks can still be completed after the due date passes.

How do supervisors create and assign tasks?

Creating tasks is a six step process. When you create a new task, you can start with a blank form and enter all the necessary information people will need to complete the task. You can also create a task using one of the following as a template:

  • A task you saved as a draft. Continue creating the task from where you left off.
  • A task you previously created. Modify the details for the new task.
Guidelines for task creators
  • Configure tasks to include required details to ensure tasks are completed correctly:
    • A checklist of items that assignees must check off.
    • Require that assignees attach supporting files that verify the task was properly completed.

  • When you create the task, it is posted to a chat conversation between you and all people assigned the task. Refer back to the task conversation or the Tasks dashboard to see the task status, including who has completed the task and whether the task has been completed by everyone.

  • A single task conversation can include multiple tasks. If multiple tasks are assigned to the same group of people, each task is added as a new message in the existing conversation.
  • When stepping through the task creator, you have the option to save and close the task in its current draft state to use later as a template for a new task or to edit later from the Tasks dashboard.
  • Active tasks can still be completed by assignees after the due date passes.
  • You cannot assign a task to yourself.
  • After a task is created:
    • Tasks cannot be edited.
    • You can remove (cancel) assignees from the task and you can cancel the task for all assignees.
    • You cannot add additional assignees to a task.
Caution: Ensure chat functionality is enabled in the Admin Dashboard. If it is not enabled, assignees cannot access task messages.
Caution: Ensure the Task app has been deployed from the Admin Dashboard. Talk users cannot see or work on tasks unless the app is deployed.
Step 1 Get started
  1. To open the Create task screen, do one of the following:
    • Talk mobile: Tap the create post plus (+) at the bottom of the screen and tap Task or go to the Apps screen and tap Tasks > Create task.
    • Talk desktop: Click New > Create new task or go to the Tasks dashboard and click Create task.
  2. Click Tap Get started.
  3. Select one of the following:
    • Create new task.
    • Continue from a draft. Click Tap the Select a draft drop-down list and select the draft of a task you recently saved. The 30 most recent drafts are available. The previous details will still be there. After you create a task from a draft version, it is no longer available as a draft.
    • Start from an existing task. Click Tap the Select a task drop-down list and select a task you recently created. These can be tasks people are actively working on or completed tasks. The ten most recent tasks you created are available.
  4. Click Tap Next. If you selected a draft, the next step is the last one you were on when you saved the draft. If it is an existing task, Step 6 opens.
    Note: If you click tap the X at any time, you are prompted to Discard or Save the task. Click Tap Save to keep the task as a draft including all its current selections. If you discard the task, none of your work is saved. To save a draft, at a minimum the task must have a title.
Step 2 Task details
  1. Enter a Title for the task. For example, you might add a title that indicates the task action. If you selected an existing task, change the title to be unique.
  2. Enter a short Description with details about what needs to be done.
  3. Click Tap Browse files to upload one or more attachments to the task. Attachment files can be documents or pictures that help people better understand the task. (Upload up to ten files. Maximum size limit is 150 MB.)
  4. Click Tap Next.
  5. To return to the previous step and make changes, do one of the following:
    • From the app: Tap the progress bar and select the step.
    • From the desktop: Click the step from left the menu.
    Note: You can return to a completed step at any time and make a change. You will also have a chance to review and edit your selections at the last step before you create the task.
Step 3 Required for employee

You have the option of requiring assignees to add one or more attachments to the task and check off items in a checklist before they can complete the task.

Note: You can add a checklist to the task without making it required. Assignees can upload attachments to the task even when not required.
  1. Select Require attachments. This makes it required for assignees to upload one or more attachments before they can complete the task.
  2. Under Checklist, do the following as needed:
    • Select Include a checklist to include a list of one or more items that assignees check off when they work on the task.
    • Select Require checklist completion if you need assignees to check off all items in the checklist before they can complete the task. If Require checklist completion is not selected, the checklist items are still included but remain optional for the assignee.
    • In the Add an item text field, enter a name for a checklist item and click tap plus (+). Continue adding items to the list as needed.
    • To edit or delete a checklist item, click tap its more menu and select Edit item or Delete item.
  3. Click Tap Next.
Step 4 Due date and reminders

You have the option to configure:

  • A due date for the day and time you want the task to be completed by all assignees.
  • A reminder to be sent as a chat notification to all assignees one hour or one day before the due date.
  1. To configure the due date:
    1. Select Include due date and time.
    2. Click Tap the Due date calendar and select a day or manually enter the date. You cannot select a day in the past. Use the valid date syntax of mm/dd/yyyy.
    3. In the Due Time field, specify the hour, seconds, and AM or PM.
      Note: If you are creating a task from a draft or existing task, ensure the due date is not in the past.
  2. To configure a reminder:
    1. Select Send a reminder.
    2. Select 1 hour before the due date or 1 day before the due date.
  3. Click Tap Next.
Step 5 Assign task

Select one or more people to assign the task. The five most recently used names display first.

Note: You cannot assign a single task to more than 100 people.
  1. Select the name of each person you want to assign the task. You can select one or more names from the list of the five most Recently used names or find people by entering their names in the Search field.
  2. Click Tap the following as needed:
    • Unselect all to clear all your selections.
    • Show selected to see all the names you selected.
    • Show all to see all available names.
  3. Click Tap Next.
Step 6 Review your task
  1. Review the task details.
  2. To make any changes, click tap Edit to return to the step.
  3. Navigate through other steps to make changes as needed.
    Note: When creating a task from a draft or existing task, ensure the due date is not in the past.
  4. When you have made your edits, return to Step 6 and click tap one of the following:
    • Save as draft. The current state of the task will be saved as a draft to use as a new task template or to work on later from the Tasks dashboard. To save a draft, at a minimum the task must have a title.
    • Create task. The task is created and assigned. Each assignee receives a notification in a new or existing chat conversation showing the task title, your name, and the due date and time (if any).
  5. To see details of a task in progress, from the chat conversation, click tap Open task or open the Tasks dashboard.

Apps

For more information, see Talk Apps.

How do I open Talk Apps?

Talk mobile: Tap Menu > Social > Engagement Apps.

Talk desktop: Click Apps.

How do I create a meeting in the Calendar app?

You can schedule a meeting and invite individuals or groups. The meeting will then display in the feed of any user invited to attend. Users can choose whether to attend the meeting.

  1. Go to Apps > Calendar. The calendar of the current month displays.
  2. Click Tap Create or Create Meeting. The Create Meeting panel opens.
  3. For Topic, enter a short meeting title or description.
  4. Click Tap Start date and time and select the day and the time the meeting starts.
  5. For End date and time, accept the default (one hour after the start) or select a different end date/time.
  6. For Attendees, click tap one of the following:
    • Users. Select one or more people to invite.
    • Groups. Select one or more groups to invite.
  7. Click Tap More optional fields to set the following:
    • For Location, enter the location of the meeting, such as a conference room.
    • For Alerts, set the time or day when you want attendees to receive a meeting reminder. No reminder is the default.
    • Add Notes.
    • Add Attachments.
  8. Click Tap Create. The meeting is created and the meeting details display.

How do I endorse a coworker?

  1. Go to Apps > Recognition to see all available endorsements. Click Tap a card to view the endorsement and add a comment.
  2. To recognize a coworker, click tap Endorse.
  3. For Target, select one of the following:
    • To Everyone
    • To Groups. Select one or more groups you want to access the post.
  4. Enter the name of the Coworker you are endorsing.
  5. Enter a Comment.
  6. Select one of the following:
    • Select a card. Choose from the list of available cards.
    • Upload your card. Select your own image file.
  7. Click Tap Send.
  8. To delete an endorsement after you create it, click tap its more menu and click tap Delete.

How do I see Talk files and folders?

  1. Go to Apps > Folder. A view of the files and folders you have access to displays.
  2. Click Tap a folder to see the documents and any sub-folders it contains.
  3. To see more information about a document or folder, click tap its more menu and select View Details.
  4. Click Tap a document to open it.

Settings

For more information, see Talk Settings.

To change the display language in Talk mobile

  1. Tap Menu > Settings > Language.
  2. Select another language from the list and tap Done.

To manage Talk notifications in mobile

  1. Tap Menu > Settings > Notifications.
  2. Select (turn on) or deselect (turn off) the Notification Alerts as needed.
  3. When you turn on Notification Alerts, tap Feed and Chat to select or deselect the notifications for Talk activities.
  4. Tap Save.